Equipment Customer Standards Survey

If someone in your family uses equipment such a bath board, Breezi chair tray, Breezi chair and footrest or Otter bath seat, walkers or ceiling track hoists, this survey is for you!  The Council have a contract with Millbrook to buy, provide and maintain equipment.  We are getting ready to commission (plan, organise and buy) a new contract which will start April 2019.

We'd like to include your ideas to develop a set of Customer Standards for the equipment service provider.  Would you be willing to answer a quick survey? The survey is anonymous and is open until 14th June 2018. 

We visited adult service users at Banbury and Oxford community support services and listened to their ideas.  Their ideas from formed the draft customers standards in the survey.   If you have a few minutes to take the survey give us we'd love to include feedback and ideas form parents carers and children. 

If you would like to be sent the finalised Customer Standards and have the chance of winning a £30 shopping voucher, please leave your email or phone number at the end of the survey.

Thank you.

* Please note these standards do not cover supply of wheelchairs.  The customer standards will be for the company who buys, provides and maintains the equipment. They are not related to the teams who assess the need like the occupational therapist or sensory impairment teams.

This consultation has now closed.


  • Opened
    10 May 2018 at 09:00
  • Closed
    14 Jun 2018 at 23:59
  • Response Published
    16 Jul 2018


Contact Name Zoe Elford
Contact Email Address
Contact Phone Number 07903495791
Contact Postal Address
Contact Details

Consultation Topic Social care
Target Audience Children , Young people , Families and parents, People with a learning disability, People with a sensory disability
Geographical Area Banbury, Bicester, Kidlington and Yarnton, Oxford City, Benson, Berinsfield and Wallingford, Chalgrove, Thame Watlington and Wheatley, Goring and Henley, Didcot, Abingdon, Faringdon, Grove and Wantage, Burford and Carterton, Charlbury, Chipping Norton and Woodstock, Witney